Job Details

Customer Service Agent

LU Service Corp.

Joplin, MO, US, 64804

Are you passionate about making a difference in customers' lives? At Liberty, we are dedicated to sustaining energy and water for life, and we want you to join our team of enthusiastic individuals who care about providing exceptional service. We foster an entrepreneurial spirit and an inclusive environment that values teamwork, trust, and continuous learning.

About the Role

As a Customer Service Agent, you'll be essential in crafting positive experiences for our clients, representing our company with integrity and professionalism. If you are driven by commitment to customer satisfaction and thrive in a fast-paced environment, then we invite you to apply and become a vital part of our customer-centric team!

Key Responsibilities

• Provide outstanding support to Liberty's clients via telephone and email, ensuring courteous engagement at all times.
• Adhere to all laws, regulations, and company policies while offering accurate information about our services.
• Communicate effectively with both field and office personnel regarding customers' concerns, especially in emergency situations.
• Develop critical skills to efficiently process customer inquiries and resolve issues to enhance customer satisfaction.
• Assist customers in addressing account challenges and structuring payment arrangements as needed.
• Respond swiftly to emergencies, acting as a vital link between field personnel and customers.
• Be prepared to handle after-hours call-outs for urgent situations, utilizing your problem-solving abilities.
• Perform additional customer-focused duties to support team success.
• Maintain punctuality and reliability in attendance.

Qualifications

• High school diploma or equivalent certification is required.
• Previous experience in customer service is essential, along with strong verbal communication and telephone etiquette.
• Possess excellent organizational and multitasking skills with strong mathematical aptitude.
• Demonstrated proficiency in basic computer tasks, including data entry and retrieval.

What We Offer

In return for your hard work, we provide competitive pay and a comprehensive benefits package including:

• Medical, Dental, and Vision coverage along with a 401K plan featuring a 5% match from day one.
• Eligibility for annual bonuses and merit increases.
• Life insurance and short-term & long-term disability coverage.
• An Employee Stock Purchase Program.
• Free Employee Assistance Program and a Headspace account.
• Generous time-off benefits including 3 weeks of vacation, 5 sick days, 12 paid holidays, and 3 paid volunteer days.
• Opportunities for tuition reimbursement, professional development, and certification expense reimbursement.
• A vibrant company culture with recognition programs and a flexible, collaborative work environment.

Algonquin Power & Utilities Corp. is a dynamic organization dedicated to renewable energy and utility services with over $15 billion in assets in North America and beyond. For over 30 years, we have committed ourselves to delivering clean energy and water solutions. Join us in our mission and become part of a company that values global thinking while acting locally.

We welcome diversity in our workforce and encourage everyone excited about this opportunity to apply, regardless of whether they meet all the qualification requirements. We are an equal opportunity employer that values unique backgrounds, experiences, and talents of every individual.