Job Details

Job Type: Staff

Job Description:

The SEM Patrol Agent/Receptionist is primarily responsible for ensuring university guests & visitors experience and form a favorable first impression of Kansas City University. The Patrol Agent/Receptionist also works alongside SEM patrol officers by responding to emergencies and executes appropriate action when dealing with problems, incidents, and/or safety hazards or concerns, as well as maintains accurate and current records.

Essential Duties and Responsibilities:

• Serves as primary contact for University visitors and dignitaries during business hours
• Effectively operates the University's telephone system
• Dispatches officers to calls using the KCU radio system
• Sends emergency alerts & information
• Helps ensure the safety and security of the primary access point to the University.
• Handles administrative tasks, as needed
• Armed position
• Represents department and the University favorably and in accordance with established Core Values and expectations
• Performs other duties as assigned or directed to meet the goals and objectives of the organization and department

Qualifications:

• High school diploma
• Minimum of one (1) year of security and/or law enforcement preferred
• Must have excellent communication and interpersonal skills in dealing with all constituents
• Strong phone voice, projecting positive, friendly, helpful service
• Must demonstrate professional business etiquette
• Must be able to exercise good judgment and maintain discretion in communicating with staff, faculty, students, and outside visitors
• Basic knowledge/skill of word processing, data entry, and Internet navigation essential
• Must have good organizational skills, be detailed-oriented, be a self-starter, and able to work independently under minimal supervision
• Flexibility and adaptability to shifting priorities and University demands essential
• Ability to maintain a positive and upbeat demeanor with all interactions (face-to-face and phone)
• Demonstrated ability to effectively handle multiple interruptions, while working on a variety of tasks, yet maintaining a positive, professional disposition
• Demonstrate ability to make good judgments and independent decision
• Ability to quickly respond to emergencies
• Military security experience is acceptable with proof of honorable discharge (DD214)

Equal Opportunity Employer

KCU is committed to promoting an equal employment opportunity workplace. Equal opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without discrimination on the basis of race, color, religion, sex, age, national origin, genetic information (GINA), physical or mental disability, pregnancy, sexual orientation, gender identity, marital status, familial status, ancestry, military and/or veteran status, and/or any other status protected by applicable Federal, state or local law.

Annual Security Report

KCU is committed to providing a safe campus for students, faculty, and staff. Our annual campus security report lists campus crimes and statistics for the campus and public areas around campus for the last three years, in accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act.

Thank you for your interest in a career at KCU!